FAQs

To use our service, you need an online TfL account which is connected to either your Oyster or Contactless Payment cards and you also need to connect your TfL account with our service. We have greatly simplified the process and our easy to use form will guide you through the 3 minute process from creating your [...]

Our founder, a fellow commuter himself, believes that commuters shouldn’t have to pay additional fees to recover what is rightfully theirs. Visit our ‘free’ page for details on our guarantee and how we fund ourselves

You can claim refunds online for your delayed journeys on the following TfL services: London Underground London Overground Docklands Light Railway TfL Rail

Any unplanned delay (eg signal failure) caused by TfL is eligible for a refund. However, disruptions such as planned engineering, strikes, security alerts, inclement weather and incidents caused by customers are exempt and are not eligible for a refund.

No, you will not. TfL only refund journeys that were delayed if TfL were the cause of the delay, for example if there was a signal failure at the time of your journey. TfL will reject claims that are made if the cause of the delay was not under their control.

Once you’ve signed up to our service, our systems check automatically for delayed journeys so you can sit back and relax while your refunds come in.

For the London Underground and DLR, a delay of 15 minutes is eligible for a refund, while for the London Overground and TfL Rail, a delay must be 30 minutes.

Our system will send you an email every time we detect that a claim was successful and that you received a refund. Additionally, TfL will inform you directly via email of the outcome of each claim made.

No, we are not. We have created our own custom portal to save you the time and frustration of having to manually claim back every delayed journey from TfL.  

A TfL account can be created online at https://account.tfl.gov.uk/Register. You can travel using TfL services without a TfL account. However, a TfL account allows you to connect your Oyster or Contactless Payment card and keep track of your balance and journey history. A TfL account is required to claim for refunds on delayed journeys.