An Oyster card is a card issued by TfL which you can use to travel on TfL services. A Contactless card is a normal Credit or Debit card that has Contactless capability, which allows you to pay for services by tapping the card on specialised card-readers.
An Oyster or a Contactless card is a physical card used to travel on TfL services. A TfL account is an online account accessed through the TFL website which allows you to view your journey history, cost of journeys and see the remaining credit on your account. You need a TfL account in order to claim [...]
You will receive back the entire cost of the journey during which a delay occurs. Although from one day to the next this may not seem like much, over the course of the year you could be claiming back a considerable amount.
Yes, but if you claim manually, each individual claim can take 5 minutes to complete and it’s easy to make mistakes as TfL requires a lot of specific journey data. Our automated systems provide all the necessary information quickly and accurately without any manual intervention.
Unfortunately not. The responsibility rests solely on you to make a manual and time consuming claim, which means that most people don’t bother. By using our service, you can sit back and relax while our system claims your refunds on your behalf.
You can claim for journeys as far back as 28 days. Our system checks multiple times within that period, to see if there are refunds due for delays, meaning you do not need to worry about claiming for your delayed journeys yourself.
Yes, we process all past and future journeys that are available in your TfL account and apply for refunds on all the recently delayed journeys. TfL will only refund delayed journeys that have been made within the last 28 days.
Yes, you will. Your refund will be the amount of that journey's fare.
To register your Oyster Photocard for automatic travel delay refunds, you must create a separate online account at https://oyster.tfl.gov.uk/oyster/link/0004.do besides for your existing online Photocard account. Please note: In our connect form, you need to enter the credentials of your Oyster account, not your Photocard account.
Successful claims for journeys made on a Contactless card will be refunded directly back on to the payment card used. Successful claims for journeys made on an Oyster card will be credited to your online TfL account as web credit. You can redeem your web credit online and transfer your money into a bank account of your [...]
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