Frequently asked questions

Any delayed journey on London Underground, London Overground, DLR, or Elizabeth line where the delay passed the threshold (15 minutes on Tube/DLR, 30 minutes on Overground/Elizabeth line), unless the delay was caused by planned engineering, a strike, severe weather, a security alert, or a customer incident. TfL reviews and decides on every claim.

For the Underground and DLR, a delay of 15 minutes or more qualifies. For the Overground and Elizabeth line, the threshold is 30 minutes.

For delay refunds, TfL refunds the full fare of the delayed journey. For incomplete journey refunds (Pro), TfL refunds the difference between the maximum fare you were charged and the correct fare - often around £4-£6 back per claim. TfL makes the final decision on every claim.

No. TfL does not automatically issue refunds. You have to submit a claim for each delayed journey. Reeclaim finds the eligible delays and pre-fills every claim, so all you do is approve them in a tap.

Delay claims must be submitted within 28 days of the journey. Incomplete journey claims (Pro) have a longer window: 56 days (8 weeks). After that, the claim expires.

Your refund is credited directly back to the contactless card you tapped with. No bank transfers or web credit to deal with.

Reeclaim submits the claim within seconds of your one-tap approval. TfL then reviews it and, if approved, credits the refund back to your contactless card. This typically takes 5-10 working days, though timescales can vary and are outside our control.

As soon as you connect, Reeclaim pulls in up to 28 days of your past TfL journeys, so many users have claims ready to review straight away. Today's journeys will not appear until the next day, as TfL only makes journey data available 24 hours after travel.

Ideally every day, at minimum once a week. Delay claims expire after 28 days and incomplete journey claims after 56 days (8 weeks), so regular fetching makes sure you do not miss anything. Reeclaim keeps you in control - you log in whenever you like and approve the claims you want.

You can add any journey to your delayed list manually from your dashboard. Reeclaim uses TfL's own timetable data to detect delays, but we give you the final say - if you think a journey was delayed, flag it and we will include it.

Yes. TfL allows a maximum of 3 incomplete journey claims per calendar month (not a Reeclaim limit). Delay claims have no monthly cap.

Yes. Your TfL password is encrypted on your device using AES-256 encryption and stored only in your browser's local storage. It is never sent to or stored on Reeclaim's servers in any form. We use bank-level encryption throughout.

Occasionally, yes. TfL sessions expire, and when they do you will be asked to re-enter your TfL password and a fresh SMS code. It takes about 30 seconds. On your own device, your TfL email is remembered, so usually just the SMS step is needed.